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Every policy and term that applies to Plotwork, in one place: what each covers, who it is between, and where to ask about it. Plotwork is run by Buun Group Pty Ltd, Australia.
Last updated: 2026-10-23
TL;DR
| Question | Answer |
|---|---|
| Who runs Plotwork? | Buun Group Pty Ltd, ABN 75 687 193 675, registered in Spring Mountain, QLD 4300, Australia. |
| What do I agree to when I use it? | The terms of service, which include the acceptable use policy. |
| What happens to my data? | The privacy policy says what is collected and why. The data retention policy says how long each kind is kept. |
| Does Plotwork use cookies? | Only the ones the cookie policy lists. Analytics run only after you accept them, and never in the portal. |
| Can I use the logos in my diagrams? | Product marks are their owners' trademarks. The trademarks and icons page says how they may be used. |
| My organisation has an Enterprise contract. Which wins? | The signed contract, where it differs from these pages. |
| Where do I ask? | legal@buungroup.com (opens in a new tab). |
The pages
| Page | What it covers | Who it is for |
|---|---|---|
| Terms of service | The agreement to use Plotwork: accounts, plans and payment, your content, our service, liability, and ending it. | Everyone with an account, and every organisation |
| Acceptable use policy | What Plotwork may not be used for, and what happens when it is. | Everyone who calls Plotwork, through an agent, a key or the portal |
| Privacy policy | The personal data Plotwork collects, why, who handles it for us, and your rights. | Everyone |
| Data retention policy | How long each kind of data is kept, and what deletes it sooner. | Everyone, and the people who answer security questionnaires |
| Cookie policy | The cookies and browser storage each Plotwork site uses, and how to choose. | Visitors to the sites |
| Trademarks and icons | The product marks the icons draw, their owners, and the licences of the icon sets. | Anyone who draws a product's icon |
How the pages change
Each page carries the date it was last updated. A change that reduces your rights under the terms of service is sent by email to the address on your account at least 30 days before it applies. Other changes apply from the date on the page.
Contact
| For | Write to |
|---|---|
| A legal or privacy question, or a request about your data | legal@buungroup.com (opens in a new tab) |
| A report of misuse or a security problem | legal@buungroup.com (opens in a new tab), with "Abuse" or "Security" in the subject |
| Help with your account or an Enterprise organisation | Your organisation's Support page in the portal, or the contact page (opens in a new tab) |
See also
| Page | Why |
|---|---|
| Plans and billing | What each plan includes and how payment works |
| Hosted diagrams | What a published link stores and who can see it |
| Organisations | Roles, private libraries and the owner's settings |