# Ask the organisation's named contact for help

> Page: https://docs.plotwork.dev/api/post-orgs-org-support-requests. Index of every page: https://docs.plotwork.dev/llms.txt

A subject, a message and a severity, stored for 365 days and emailed to the named contact with the sender as the reply-to.

`POST /orgs/{org}/support/requests`

## TL;DR

| Question | Answer |
|---|---|
| What does it do? | Ask the organisation's named contact for help. |
| What does it take? | A JSON body of type [`SupportRequestBody`](https://docs.plotwork.dev/api/schemas.md#supportrequestbody). |
| What does it return? | Status 201 with a body of type [`SupportAck`](https://docs.plotwork.dev/api/schemas.md#supportack). |
| What can go wrong? | `400` a field is missing, too long, or not one of the choices; `401` not signed in; `403` a plan without priority support (plan.support_not_included), or the request came from an origin that may not make changes; `404` no such organisation, or the caller is not a member of it; `413` the body is larger than 32 kib; `429` too many requests, or the organisation's requests for the day are used (support.daily_limit); `503` organisations are not set up on this server. Every failure uses the one error envelope. |

## What it does

A subject, a message and a severity, stored for 365 days and emailed to the named contact with the sender as the reply-to. Any member of an Enterprise organisation; at most 20 an organisation a day.

## Path parameters

| Field | Type | Required | Description |
|---|---|---|---|
| `org` | `string` | yes | The organisation's id or its slug. |

## Request body

The body has the type [`SupportRequestBody`](https://docs.plotwork.dev/api/schemas.md#supportrequestbody).

| Field | Type | Required | Description |
|---|---|---|---|
| `subject` | `string` | yes | One line on what it is about. 1 to 160 characters. at least 1 character; at most 160 characters. |
| `message` | `string` | yes | What happened, what was expected, and anything that helps reproduce it. 1 to 5000 characters; line breaks are kept. at least 1 character; at most 5000 characters. |
| `severity` | `"question" \| "broken" \| "urgent"` | yes | `question` for a question, `broken` when something does not work, `urgent` when production is affected. The contact reads the urgent ones first. |

## Responses

| Status | Meaning | Body |
|---|---|---|
| 201 | Sent. | [`SupportAck`](https://docs.plotwork.dev/api/schemas.md#supportack) |
| 400 | A field is missing, too long, or not one of the choices. | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |
| 401 | Not signed in. | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |
| 403 | A plan without priority support (plan.support_not_included), or the request came from an origin that may not make changes. | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |
| 404 | No such organisation, or the caller is not a member of it. | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |
| 413 | The body is larger than 32 KiB. | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |
| 429 | Too many requests, or the organisation's requests for the day are used (support.daily_limit). | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |
| 503 | Organisations are not set up on this server. | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |

## Response body

A 201 answer has the type [`SupportAck`](https://docs.plotwork.dev/api/schemas.md#supportack).

| Field | Type | Required | Description |
|---|---|---|---|
| `received` | `true` | yes |  |
| `contactName` | `string \| null` | yes | The name of the contact who will answer, or null when none is named. |
| `firstResponseHours` | `integer \| null` | yes | The first response target, in business hours, or null. |

## See also

| Doc | Why |
|---|---|
| [API reference](https://docs.plotwork.dev/api/reference.md) | Every endpoint, and the error envelope |
| [Schemas](https://docs.plotwork.dev/api/schemas.md) | Every request and response type |
| [Tool reference](https://docs.plotwork.dev/mcp/tools.md) | The operations as callable tools |