# Read what priority support is for an organisation

> Page: https://docs.plotwork.dev/api/get-orgs-org-support. Index of every page: https://docs.plotwork.dev/llms.txt

The named contact, the first response target, the support hours and whether the plan has an uptime SLA, for every member; the contract dates for the owner and admins, never its price.

`GET /orgs/{org}/support`

## TL;DR

| Question | Answer |
|---|---|
| What does it do? | Read what priority support is for an organisation. |
| What does it take? | `org` in the path. |
| What does it return? | Status 200 with a body of type [`SupportSettings`](https://docs.plotwork.dev/api/schemas.md#supportsettings). |
| What can go wrong? | `401` not signed in; `404` no such organisation, or the caller is not a member of it; `429` too many requests; `503` organisations are not set up on this server. Every failure uses the one error envelope. |

## What it does

The named contact, the first response target, the support hours and whether the plan has an uptime SLA, for every member; the contract dates for the owner and admins, never its price. `available` is false on a plan without priority support.

## Path parameters

| Field | Type | Required | Description |
|---|---|---|---|
| `org` | `string` | yes | The organisation's id or its slug. |

## Responses

| Status | Meaning | Body |
|---|---|---|
| 200 | What support is for the organisation. | [`SupportSettings`](https://docs.plotwork.dev/api/schemas.md#supportsettings) |
| 401 | Not signed in. | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |
| 404 | No such organisation, or the caller is not a member of it. | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |
| 429 | Too many requests. | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |
| 503 | Organisations are not set up on this server. | [`ErrorResponse`](https://docs.plotwork.dev/api/schemas.md#errorresponse) |

## Response body

A 200 answer has the type [`SupportSettings`](https://docs.plotwork.dev/api/schemas.md#supportsettings).

| Field | Type | Required | Description |
|---|---|---|---|
| `available` | `boolean` | yes | True when the organisation's plan includes priority support (Enterprise). |
| `plan` | `string` | yes | The organisation's plan. |
| `contact` | `object \| null` | yes | The named contact, or null when none is named yet. A request still reaches Plotwork support. |
| `contact.name` | `string` | yes |  |
| `contact.email` | `string` | yes |  |
| `firstResponseHours` | `integer \| null` | yes | The first response target, in business hours, or null when the contract names none. |
| `hours` | `string \| null` | yes | When support is staffed, as the contract says it, or null. |
| `uptimeSla` | `boolean` | yes | True when the plan includes an uptime SLA. |
| `contract` | `object \| null` | yes | The dates of the contract: for the owner and the admins only, and null for everyone else or a contract set without dates. |
| `contract.startsOn` | `string` | yes | The first day of the contract, `YYYY-MM-DD` (UTC). |
| `contract.endsOn` | `string` | yes | The last day of the contract, `YYYY-MM-DD` (UTC). |
| `contract.autoRenew` | `boolean` | yes | Whether the contract renews by itself at the end. |
| `contract.noticeDays` | `integer` | yes | The notice either side gives before the end, in days. |

## See also

| Doc | Why |
|---|---|
| [API reference](https://docs.plotwork.dev/api/reference.md) | Every endpoint, and the error envelope |
| [Schemas](https://docs.plotwork.dev/api/schemas.md) | Every request and response type |
| [Tool reference](https://docs.plotwork.dev/mcp/tools.md) | The operations as callable tools |